Billing FAQ

How do memberships get billed?

When an admin approves your application, an invoice is generated for the tier you applied for. You get an email with a link to pay online via Stripe.

Can I pay annually instead of monthly?

Yes. Choose "Annual" when you apply, or ask an admin to switch your cadence from the member details page. Annual memberships typically cost less than paying monthly.

What happens if my payment fails?

We retry after 3, 7, and 14 days. If all three retries fail, your membership flips to "lapsed" and your listing is hidden from the directory. Catching up on payment reactivates it instantly.

Refunds

Refunds are at the organization's discretion. Reach out directly — each organization sets its own policy.